Frequently asked questions and issues

Scenes are loaded from our server. So make sure, that the network is available at least the first time the scene list is loaded and for the first time a scene is loaded. First try to delete all cache files in Settings > System. Then try to switch off SSL. Make sure you do not have a firewall or a VPN blocking connections! You must grant access to all *.unit3d.com domains and to api-v2.dyb.cloud.sfinx-it.com!

For sending a test request follow the link below. If you do not get this output "API connection is working!", your network might be blocking the connection for some reason.

Change the quality to higher than 'fastest' and restart the app.

Dock your boat needs a good graphic chip to run on. iOS users should experience a fluid framerate on all devices newer than 3 years. On Android it's more complicated to predict since there are literally thousends of different devices/system/configurations out there. If the app detects a low framerate it will bring up a screen, where you can adjust quality. For some devices you might have to switch to 'fastest'. After restarting the resolution will be reduced which should increase the framerate again. Also try to change the ocean system. Most devices will only work with low or lowest or even only with very-simple! The latter does not calculate any waves though.

As mentioned above, it tries to get the latest scene, boat physics and language updates and sends information about the device. So we know what things we should improve. We are not interested in your personal informations.

Please read the official help page:

Please read the official help page: